Terms of Service

1. The Service

The Numerologist is a personal numerology application that calculates numerical profiles based on names and birth dates, and provides readings, forecasts, compatibility analyses, and AI-assisted consultation based on those calculations.

2. Eligibility

You must be at least 16 years old to use the Service. By creating an account, you confirm that you are at least 16 years of age. If we become aware that a user is under 16, we will terminate the account and delete associated data.

3. Your account

You are responsible for:

• Providing accurate birth information (name, date of birth). Inaccurate data will produce inaccurate numerology.
• Maintaining the security of your account credentials.
• All activity that occurs under your account.

You may not:

• Create multiple accounts for the same person.
• Share your account credentials with others.
• Impersonate another person.

We reserve the right to suspend or terminate accounts that violate these Terms or our Community Guidelines.

4. Purchases and subscriptions

Subscription

The subscription is recurring and is available monthly or annually. Who charges you depends on where you bought it:

• On this website: Fate Labs OÜ charges you, through our payment processor Stripe. Your card details are handled by Stripe and are never held by us.
• In the iPhone or Android app: Apple or Google charges you, through the App Store or Google Play.

Subscriptions renew automatically until you cancel. You can cancel at any time, and cancellation takes effect at the end of the period you have already paid for. You keep access until then.

• If you subscribed on this website: open Your Numerologist and choose "Manage or cancel". That opens your billing page, where you can cancel, change your card, or download your invoices. You can also write to us and we will cancel it for you.
• If you subscribed in the app: cancel in your App Store or Google Play subscription settings, at least 24 hours before the period ends, which is the stores' requirement rather than ours. We cannot cancel a store subscription for you, because the store holds it, not us.

One-time purchases

Reports are one-time purchases, available on this website and in the app. Consult and Signals bundles are one-time purchases available in the app. One-time purchases are tied to your account, do not expire unless we say otherwise, and stay yours if you cancel a subscription.

Reports are written for you when you order, from your own chart, and are delivered to your account once they are ready.

Refunds

Where you bought something decides who can refund it:

• Bought on this website: we handle refunds ourselves. Write to support@fatelabs.io and tell us what happened. If you ordered a report and it has not been generated yet, we will refund it.
• Bought in the app: Apple and Google run their own refund policies and we cannot refund a store purchase for you. Contact the relevant store. Write to us as well and we will help where we can.

If you think you have been charged in error, tell us and we will look into it. Nothing in these Terms takes away rights you have under the consumer law that applies to you.

Price changes

We may change prices for subscriptions and purchases. Price changes for subscriptions take effect at the start of the next billing period after notice. Existing billing periods are honoured at the original price.

5. Content and intellectual property

Our content

All numerological interpretations, readings, forecasts, report content, educational material, and other content provided through the Service are owned by Fate Labs OÜ and protected by copyright. You may not reproduce, distribute, or commercially exploit this content without our written permission.

Your data

You retain ownership of your personal data (name, birth date, profile information). By using the Service, you grant us a limited licence to process this data for the purpose of providing the Service, as described in our Privacy Policy.

AI-generated content

Consult responses and synthesis content are generated by AI based on your numerological profile. This content is provided for personal use. You may share individual readings but may not systematically extract or republish AI-generated content.

Reports

Purchased reports are for your personal use. You may share them with individuals they concern (e.g., sharing a compatibility report with the other person in the pairing). You may not commercially redistribute reports.

6. Acceptable use

You agree not to:

• Use the Service to harass, stalk, threaten, or harm others.
• Use social features (friend requests, handles, profiles) for spam or solicitation.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• Use automated tools, bots, or scrapers to access the Service.
• Attempt to circumvent paywalls, usage limits, or security measures.
• Use the Service for any illegal purpose.
• Introduce malware, viruses, or other harmful code.

Violation of these terms may result in suspension or termination of your account.

7. Community features

The Service includes social features (friend connections, shared readings, profiles). Your use of these features is governed by our Community Guidelines, which form part of these Terms. We reserve the right to remove content or restrict features that violate the Community Guidelines.

8. Disclaimer of warranties

The Service is provided "as is" and "as available." We make no warranties, express or implied, regarding:

• The accuracy, completeness, or usefulness of numerological readings, forecasts, or interpretations.
• The availability or uninterrupted operation of the Service.
• The suitability of the Service for any particular purpose.

Numerology is an interpretive system, not a science. Readings reflect numerical patterns and traditional interpretations. We do not guarantee specific outcomes or predict future events.

9. Limitation of liability

To the maximum extent permitted by applicable law, Fate Labs OÜ shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Any decisions you make based on content provided by the Service.
• Any loss of data, revenue, or profits.
• Any interruption or cessation of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

10. Termination

By you

You may delete your account at any time through Settings → Delete Account. This permanently deletes all your data (see Privacy Policy, Section 7). Active subscriptions are cancelled upon account deletion.

By us

We may suspend or terminate your account if you violate these Terms or our Community Guidelines. In cases of serious violation, termination may be immediate and without notice. We will endeavour to provide notice where reasonably possible.

Upon termination:

• Your access to the Service is revoked.
• Your data is deleted per our Privacy Policy.
• Purchased reports that have been downloaded or saved locally remain yours.
• No refund is provided for the unused portion of a subscription, except where required by applicable law.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Service and delete your account.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved through the courts of the Republic of Estonia, unless you are entitled under applicable law to bring a claim in your local jurisdiction.

If you are a consumer in the European Union, you may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

14. Contact

Fate Labs OÜ
Email: legal@fatelabs.io
Support: support@fatelabs.io